Refund policy

We offer a 30-day return policy, with 15 days from the date of delivery to request a return.

Return Conditions

To be eligible for a return:
• Items must be in original condition, unworn, unused, with tags, and in the original packaging.
• Proof of purchase is required (receipt or order confirmation).

We recommend recording an unboxing video when opening your package, as this helps protect both you and us in case of damage or incorrect items.

How to Request a Return

Please email info@kakachill.comwith the following information:
1. Your order number.
2. A photo of the receipt or order confirmation.
3. An unboxing video (recommended for faster processing).

Once your return is approved, we will send you a return shipping label and instructions.
Items sent back without prior approval will not be accepted.

For any return questions, contact us at info@kakachill.com.

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Damaged or Incorrect Items

Please inspect your order upon delivery. If the item is damaged, defective, or incorrect, contact us immediately so we can make it right.

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Non-returnable Items

We cannot accept returns for:
• Custom or personalized items
• Sale or discounted items
• Free promotional items

If you have questions about your item, please contact us.

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Exchanges

To exchange an item, please return the original item following the process above and place a new order once your return is accepted.

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European Union — 14-Day Cooling-off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason.
Items must be in original condition, unworn, unused, with tags, and in the original packaging, along with proof of purchase.

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Refunds

Once we receive and inspect your return, we will notify you if the refund is approved.
If approved, the refund will be processed to your original payment method within 10 business days.
Please note your bank or payment provider may take additional time to complete the refund.

If more than 15 business days have passed since your refund approval, please contact us at info@kakachill.com.

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Additional Notes

We reserve the right to reject returns that do not meet the above conditions.